Komori People is a feature series showcasing the people of Komori and the passion they bring to their work. Through stories from across the company, we explore how employees create value for customers and society, and how they bring Komori's Purpose, "Delivering Kando "beyond expectations" by contributing to society with print technology" to life through their everyday work.

Supporting Customers' New Challenges Through Solution Proposals

In my daily sales activities, I use the Komori Sales APP, a sales support tool that allows me to easily introduce Komori products, technologies, and customer success stories.

One customer I worked with had no previous experience with offset printing and was concerned about whether stable print quality could be maintained. By introducing the automation features of Komori presses, I was able to demonstrate how consistent print quality could be achieved with less reliance on operator skills and experience. This gave the customer greater confidence in the technology and ultimately led to a decision to invest in new equipment.

Through my daily conversations with customers, I learn about the challenges and concerns they face on the production floor. I find great satisfaction in helping customers expand their business opportunities by proposing Komori technologies and solutions that address their individual needs. Supporting our customers' growth and building long-term relationships based on trust are what motivate me most in my role as a sales professional.

Connecting Customers to Deliver Information Essential to Society

In 2025, one of our customers won a major contract to print an information booklet issued by the Taiwan government. The booklet was intended to raise public awareness of emergency response procedures and needed to be produced within a very short timeframe.

However, the customer only had presses designed for packaging applications, which were not suitable for the project. To overcome this challenge, I introduced another Komori customer whose presses were better suited to commercial printing.

As a result, the project was completed successfully, with nine million copies printed and delivered within just 42 days.

This experience made me realize that my role is about more than simply selling printing equipment. By connecting people and companies and identifying the right solution for each situation, I can help ensure that information essential to society reaches the people who need it.

Building Trust Through Komori Technology

One of the most memorable experiences in my career involved a customer whose primary printing equipment had been supplied by a competing manufacturer. After evaluating the performance of Komori presses, the customer decided to invest in multiple new Komori presses.

Knowing that my introduction of Komori's printing technologies and solutions helped create an opportunity for the customer to experience its capabilities firsthand was incredibly rewarding.

Through my work, I have learned that trust is built by staying close to customers and working together to overcome their challenges. Moving forward, I hope to continue delivering the value of the Komori brand to the market so that customers will choose Komori not only as a supplier, but also as a trusted business partner.

Off Time

In my free time, I enjoy hiking and playing badminton. Spending time in nature and staying physically active helps me refresh both mentally and physically, allowing me to maintain a healthy balance between work and personal life.

By understanding customers' challenges and delivering the most suitable solutions, Patrick Cheng is helping expand the value of Komori. Each step forward contributes not only to the future of the printing industry, but also to society as a whole.