Komori People: Customer Support from the Heart

Tony Stahl, Service Coordination Manager, Komori America Corporation

01 April 2018

On any given day, you'll find Tony Stahl, Service Coordination Manager at Komori America Corporation, with a headset on, helping customers solve problems. In his role, Tony is the first contact for customer assistance. "I've found that there are a multitude of problems that can be solved by calmly walking a customer through his issue and giving him the information he needs to get his press up and running. I find it extremely gratifying to deliver the kind of customer support that can immediately improve a customer's day," he says. This isn't something Tony learned overnight. He started his career at Komori America Corporation 26 years ago as an electrician and spent years on the road. His knowledge and experience led to his most recent promotion as Service Coordination Manager.
Tony says for him, Komori is not just a job — it's a family. "It's kind of a cliché, but the employees at Komori America really care about each other. We're all working toward the same goal and that's to make sure our customers are nothing short of delighted with Komori."
His current job in the Komori America Headquarters office has helped him in his most important role — that of father. With five children, and raising his three youngest children on his own, being able to be present for them is extremely important to Tony. "With three kids still at home, it's a real blessing to be able to have dinner with my kids most nights and stay involved in their lives. It's extremely important to me to foster good values and raise good human beings. I also think this has made me a better employee."
His younger sons, Andrew and Zack, are actively involved in BMX racing, and his weekends are spent cheering them on, while his daughter Addison is active in competition cheerleading. "My free time is all kids, all the time — and I wouldn't have it any other way."

Left: Andrew and Zack Stahl, Right: Addison and Tony Stahl

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